Complaints

The Governing Body will adopt a procedure for dealing with complaints in line with the policy document from the Sheffield Education Department which has been approved by the Secretary of State. This document is available from school or the LEA.

Briefly the procedure allows for complaints to be dealt with as quickly as possible and settled within a reasonable period of time. The process consists of several stages including the informal and formal steps. Our main aim is to ensure that either the complaint is settled or that it proceeds to the next stage.

Our school procedure for dealing with complaints is set out below:
we expect all our pupils, staff and parents to listen carefully and respectfully to each other.
minor complaints should be dealt with by the class teacher. If you are not satisfied with this, please contact the Headteacher.
all serious complaints must be explained to the Headteacher so that a full investigation can be made.
parents who are unhappy about some aspect of school life should contact us at once. The Headteacher will always meet concerned parents to try to resolve problems.
any parent who is still unhappy after this should contact the Chair of Governors (or another member of the Governing Body). The addresses and telephone numbers of Governors can be found in this brochure, or can be obtained from the School Office.
finally, a parent can also make a complaint directly to the Education Committee by contacting the Education Office at Leopold Street, Sheffield.